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On the Phone


Scottish Government Support for Covid-19

Latest information & advice on COVID-19 plus links to up to date support for businesses and individuals.


Business Advice

Scottish Government Business Support

0300 303 0660

Advice helpline for those running a business. Open Mon-Fri, 8.30-5.30.  Select option 1 to speak to the Covid-19 team.  The website has links to support packages.

Business Gateway

Business Gateway also has a helpline.

Business Gateway Highland team – 01463 896791

Citizens Advice Scotland for Individuals and Business

Scotland’s largest independent advice network.  Includes information on benefits, work, debt and money, consumer issues, housing, family, law and courts, immigration and health. The website provides useful links and there is also a helpline if you need to talk to someone.

01971 521730 (Joan Mackay, manager for North & West Sutherland, based at Kinlochbervie)  Open Mon-Fri 9-5.

Citizen’s Advice Covid-19 weblink

Citizens Advice helpline for Universal Credit

0800 023 2581
Scotland-wide helpline provided by Citizen’s Advice Scotland for those enquiring about Universal Credit, though you can talk to local CAS contact (above) first if you prefer.

Highland Third Sector Interface (HTSI)

An independent charity that supports work with community groups, clubs, charities and other third sector organisations.

If you want to offer your services as a volunteer, you can contact HTSI.

01349 864289

ScotGov Helpline for those Without Existing Support Networks

0800 111 4000

A new helpline set up by ScotGov to assist those without a network of support and at high risk of contracting COVID-19.

Helps those lacking family or other support or who aren’t online. Callers will be connected to appropriate Highland Council services.


Al-Anon Family Helpline

Helps relatives, friends and colleagues of problem drinkers. 

020 7403 0888

Alcoholics Anonymous

24-hour helpline. Talk to a trained councillor to help you deal with your problems. 

0800 9177650

Alzheimer Scotland

Action on dementia – 24-hour helpline.  0808 808 3000


Helpline for children and young people up to 18 years. Talk to a trained counsellor to help deal with your problems. 

0800 11 11

Know the Score
Information about illegal drugs. 
0800 587 5879
The Samaritans
Will listen to and support anyone of any age about anything. No worry, no anxiety, no feeling is too trivial.
116 123
Helpline set up to address chronic loneliness, depression, self-harm and suicide in the Highlands. 
Text 07779 303 303

Women’s Aid Outreach Service

Confidential information and support if you are suffering from domestic abuse or need a safe place to stay.  (0345 number is Caithness & Sutherland Women’s Aid.)

0345 408 0151 (Mon-Fri 9-5)

24-hr national helpline: 0800 027 1234

RSABI Helpline

Helpline for those currently or formerly involved in crofting or other agriculture.  Aims to offer emotional, practical and financial support in times of need. 

0300 111 4166

Just Ask (Highland Council/NHS)

Enquiry line for parents, carers, children, young people: staff available include educational psychologists, occupational therapists, primary mental health workers etc. 

Line open Tues & Thu 1-4 pm.

0778 5477686

Sutherland Friends Call

Are you or do you know someone who is feeling lonely, isolated or anxious due to Covid-19? Volunteers can provide you with friendly social contact over the phone.  

01408 633001, 10am – 4pm Mon-Fri

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